If the GPS on your phone is tracking inaccurately, or you have missing trips and/or similar problems there are a few things you can do:

  1. Review your settings:

    - Recommended iPhone settings

    - Recommended Android settings

  2. Install available updates via App Store / Google Play (on Android both for TravelVu, Play Services and WebView).
  3. Install available system updates for your phone.
  4. Reboot your phone (yes, this has actually helped several users).

If you do not open up the app at least once a day it is possible that your phone thinks that the app is not important to you and it may run at a lower priority. So take it as a good habit to review and correct your trips daily to avoid this. This also helps you to remember your trips if you open the app daily.

If everything else fails, it is possible to give the app some help by simply opening the app briefly and then minimizing it again before you travel. However, under normal conditions this should not be required. As with the recommended permission settings, the app will use the accelerometer to detect when you start to move and then start up GPS logging.